Self Storage Claims

Filing a claim

To file a claim, please contact your agent. If you are not sure how to get in touch with your agent, please contact our Storage Division at (800) 847-9999 or (800) 548-1616.

Claims handling

We do our best to see to it that your claim is resolved as quickly as possible. Once we have been notified of a claim, we will contact you directly and send written acknowledgement. Depending on the complexity of the claim, we may hire, at our expense, an independent adjuster to review the information and help determine the amount of loss.

Receipts and documentation

While you are not required to have receipts they generally are a convenient way to keep a record of your property. Pictures and video tapes are also great ways to document your property before a loss occurs.

You will be asked to establish the value of property that is lost, damaged, or destroyed. We will work with you to develop reasonable documentation necessary to process your claim.

Replacement cost

If your lost or damaged insured property is repaired or replaced, payment will be based on the amount actually and reasonably expended to repair or replace with property of like kind and quality. If you choose not to replace the insured property, your loss will be paid on an actual cash value basis.