Frequently Asked Questions

If you have questions about Renter's Insurance or Customer Storage Insurance, please refer to the FAQs for those products.

How do I file a claim?

Please contact your agent. If you are not sure how to contact your agent, please call our home office at (800) 345-2054.

How long do I have to pay my bill?

Premium is due on the effective date of the policy or 26 days after the date of issue, whichever is later.

Installment payments are due on the date printed on the statement.

Where do I send my premium payment?

Deans & Homer
340 Pine St.
San Francisco, CA 94104
Please be sure to write your policy number on your check.

How do I make changes to my policy?

Please contact your agent. If you are not sure how to contact your agent, please call our home office at (800) 345-2054.

How do I cancel my policy?

Please contact your agent. If you are not sure how to contact your agent, please call our home office at (800) 345-2054.